Employment

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Restoration Technician

This position involves the ability to perform emergency response water mitigation, fire restoration, mold remediation, and carpet cleaning/relay services. This person may be the project manager for a specific job and will be responsible for specific tasks to see it to completion.  Any certifications or experience in mold, lead and asbestos are a bonus. All employees must pass a background screening.

Responsibilities include but not limited to:

• Responding to daily emergency services such as water, fire, and smoke damage jobs.
• Extracting water from flooded structures using commercial extraction equipment.
• Removing damaged or wet building materials such as carpet, pad, baseboard, cabinets, drywall, etc.
• Take moisture readings, measurements, set up commercial drying equipment.

Requirements:

• Ability to work in an on call rotation emergency response service to customers.
• Must be willing to participate in the on-call rotation.
• Excellent customer service and technical skills.
• Possess own transportation to and from work.
• High Energy.
• Computer literate.
• “Can do” attitude and be willing to “do what it takes!”
• IICRC certification in Water Damage preferred but not required.
• Team player.
• Maintain a positive professional attitude with customers and fellow workers

Driver’s License:

Operators (preferred but not required)

Experience:

Construction knowledge/background a plus, leadership skills, and customer service skills. Will train.

Pay:

Based on experience.

Availability:

Full-Time;

IICRC / Clean Trust certification a plus

Lifting Capacity: Up to 50 lbs

Job Benefits: Vacation; possible health Insurance; commission, other incentives

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Project Manager

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

You may assist the Estimator or will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Responsibilities include but not limited to:

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, and request payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Requirements:

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Certifications preferred but not required:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician
• Valid Drivers’ License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal, written, and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

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